ORDER
SHIPPING
PLEASE ALLOW 24-48 BUSINESS HOURS FOR ORDER PROCESSING BEFORE DISPATCH.
ALL ORDERS SHIP FROM PARIS.
DELIVERY FEES
SHIPPING COSTS AND ANY IMPORT DUTIES AND TAXES ARE NON-REFUNDABLE.
IMPORT DUTIES AND TAXES
IMPORT DUTIES AND TAXES ARE THE RESPONSIBILITY OF THE RECIPIENT AND ARE COLLECTED AT THE TIME OF DELIVERY.
THESE CHARGES ARE NOT INCLUDED IN THE TOTAL AT CHECKOUT. THEY ARE DETERMINED BY THE CUSTOMS AGENCY IN THE DESTINATION COUNTRY AND BEYOND OUR CONTROL. WE ARE NOT ABLE TO ESTIMATE THESE FEES AS THEY VARY FROM COUNTRY TO COUNTRY. THE BEST WAY TO CALCULATE THE COSTS IS BY CONTACTING YOUR LOCAL CARRIER/CUSTOMS OFFICE.
IF THE RECIPIENT REFUSES DELIVERY OF THEIR ORDER FOR ANY REASON, YOUR PACKAGE WILL BE CONSIDERED ABANDONED AND DISPOSED OF BY THE SHIPPING CARRIER AND YOUR ORDER WILL NOT ELIGIBLE FOR A REFUND.
ANY IMPORT DUTIES AND TAXES THAT ARE CHARGED ON RETURN PACKAGES ARE THE RESPONSIBILITY OF THE CUSTOMER AND WILL BE DEDUCTED FROM YOUR REFUND.
TRACK MY DELIVERY
YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR PARCEL IS SHIPPED WITH THE ASSOCIATED TRACKING NUMBER. PLEASE CONTACT OUR CLIENT SERVICE SHOULD YOU HAVE ANY QUESTIONS AT INFO@VICTORIAVALETTE.COM.
FOR SECURITY PURPOSES, A SIGNATURE WILL BE REQUIRED UPON DELIVERY.
WHICH COUNTRIES DO YOU DELIVER TO?
WE SHIP IN MOST DESTINATIONS WORLDWIDE. ADDITIONAL FEES MAY APPLY BASED ON DESTINATION AND LOCAL DUTY POLICIES.
IN WHAT PACKAGING WILL I RECEIVE MY ORDER?
ALL ORDERS ARE PREPARED WITH THE GREATEST CARE AND DELICATELY PACKAGED IN A CUSTOM PACKAGING.
IN WHAT PACKAGING WILL I RECEIVE MY ORDER?
ALL ORDERS ARE PREPARED WITH THE GREATEST CARE AND DELICATELY PACKAGED IN A CUSTOM SILK SCREEN PACKAGING.
RETURN
WE OFFER A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER THE RECEPTION TO INSPECT YOUR ITEM, TRY IT, AND REPORT US ANY PROBLEMS YOU MIGHT ENCOUNTER.
RETURN AND REFUND
- IF THE ITEM DOESN'T FIT OR YOU HAVE CHANGED YOUR MIND ABOUT IT, CUSTOMERS ARE RESPONSIBLE FOR COVERING THE COST OF RETURN SHIPMENTS AND COORDINATING IT WITH THEIR LOCAL POST OR CARRIER.
- TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING.
- TO INITIATE A RETURN, PLEASE SUBMIT A REQUEST FOR A RETURN TO INFO@VICTORIAVALETE.COM. ITEMS SENT BACK TO US WITHOUT CONTACTING US FIRST WILL NOT BE ACCEPTED.
- ONCE THE ITEM IS WELL RECEIVED AND INSPECTED BY OUR TEAM, WE WILL ISSUE A REFUND TO THE ACCOUNT USED TO PAY THE ORDER.
- PLEASE REFER TO OUR SIZING GUIDE
AFTER 14 DAYS UPON RECEPTION, RETURNS FOR AESTHETIC OR FITTING CONSIDERATIONS WILL NOT BE ACCEPTED
CAN I EXCHANGE MY PURCHASE?
THE EASIEST WAY TO EXCHANGE RETURNED PRODUCTS IS TO PLACE ANOTHER ORDER WHILE RETURNING YOURS. SUCH A SITUATION HAS TO BE REPORTED TO US WITHIN 14 DAYS AFTER RECEPTION OF THE ORDER.
UNWANTED ITEMS WOULD NEED TO BE RETURNED TO US, CUSTOMERS ARE RESPONSIBLE FOR COVERING THE COST OF RETURN SHIPMENTS AND COORDINATING THE RETURN WITH THEIR LOCAL POST OR CARRIER, ALL ACCORDING TO OUR RETURN POLICIES.
WE WILL INVITE YOU TO PLACE A NEW ONLINE ORDER FOR THE CORRECT PRODUCT YOU NEED, AND ISSUE THE REFUND OF THE ITEM ONCE RECEIVED AND INSPECTED BY OUR STAFF
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.